Snoozing repairmen and annoying customer service reps

The AOL debacle that was recently unveiled through digg.com has everyone pointing to web 2.0 as the new age of consumer activism. The story goes that an AOL user had to be on the phone with customer service at AOL for 21 minutes in order to cancel his account. The AOL user, obviously fed up, decided to post the call online. Digg.com carried the link and it spread quickly. The Comcast story is similar. A user was getting Comcast repairs to his internet connection at his home. The repairman ended up falling asleep on his couch.

The NYTimes writes that this could be a sign for how consumers finally get to fight back.